From June 21-23, 2022, the Border Management Programme in Central Asia organised a technical assistance mission to Tashkent, in the form of a national workshop for the Uzbek specialists responsible for planning, development and implementation as well as further maintenance and improvement of the customs declaration systems, digitalisation and automation of customs processes and declaration systems, analysis of business processes and defining user requirements for the improvements. The workshop was devoted to the improvement of customs processes and e-services, related to the electronic submission and processing of customs documents, as well as the development of Single Window. 

This workshop supported the customs administration in automating customs processes and e-services provided for trade and developing the Single Window system. The current situation and evaluation of the existing system and approaches to customs processes automation were discussed. A particular emphasis was put on the use of electronic customs declarations, the available IT systems, the degree of their integration with other systems and into the Single Window system, as well as the degree of e-services use in Uzbekistan.

As a result of the workshop, the expert team from the Customs Administration of the State Revenue Service of the Republic of Latvia identified and recommended measures to optimise customs processes through further digitalisation and automation.