From November 29 to December 1 the Border Management Programme in Central Asia (BOMCA 10) organised a technical assistance mission to Ashgabat, in the form of a national workshop for the representatives and “single window” coordinators of the State Customs Service of Turkmenistan. The workshop was devoted to enhancing of customs processes and e-services, related to the electronic submission and processing of customs documents, as well as the development of the “single window”. 

This workshop supports the State Customs Service in automating customs processes and e-services provided for trade and developing the “single window” system. The current situation and evaluation of the existing system and approaches to customs processes automation were discussed. A particular emphasis was put on the use of electronic customs declarations, the available IT systems, the degree of their integration with other systems and into the “single window” system, as well as the degree of e-services’ use in Turkmenistan. 

As a result of the workshop, the expert team from the Customs Administration of the State Revenue Service of the Republic of Latvia identified and recommended measures to optimise customs processes through further digitalisation and automation. These results contribute to the implementation of the e-customs and “single window”.

Similar workshops were organized in Kazakhstan, Kyrgyzstan, Tajikistan and Uzbekistan in the context of this programme. Thus, this activity closes a series of workshops on this topic in the region.